1. Scope and current service state
This policy applies to the MASKLINGS mobile game, maskling.com, and email support.
The current pre-release build does not activate online accounts, advertising, analytics SDKs, or cloud purchasing. Progress and preferences stay on the device and are not sent to KCREW servers. They may, however, be included in an operating-system device backup if the user enables Android or iOS backup. We will update this policy and the store Data safety disclosure before activating online accounts or purchases.
2. Information we process
Mobile app
- Local device information: campaign progress, earned and equipped gear, hideout facilities, operation history, daily challenge and auto-dispatch records, and sound, haptic, and reduced-motion preferences.
- The current app does not transmit this information to our servers.
- If operating-system backup is enabled, this information may be included in a device backup provided by Google or Apple and restored with the app or device.
- The current app does not collect location, contacts, photos, camera, microphone, advertising identifiers, or behavioral analytics.
Website
We do not provide accounts or comments and do not use advertising or analytics cookies. Standard security logs may record request time, URL, status code, IP address, and user agent for security and incident response.
Support
If you email us, we process your email address, message, and any device, OS, app-version, or screenshot details you choose to provide. Do not send passwords, complete purchase tokens, or unnecessary identity documents.
3. Purposes
- Keep game progress and preferences on the device
- Answer requests, diagnose errors, and resolve disputes
- Secure the website, detect abnormal requests, and recover from incidents
- Meet legal duties and protect user rights
5. Retention and deletion
- Local app data: until you clear app data or delete the app; an operating-system backup copy may remain until you delete that backup or Google’s or Apple’s backup retention period ends
- Website security logs: up to 90 days, unless an incident investigation or law requires limited separate retention
- Support records: generally no longer than three years after resolution, subject to applicable legal periods
Electronic information is securely deleted when its purpose and required retention period end.
6. Your rights and deletion
The current app creates no online account. Delete local data by clearing app storage or uninstalling on Android, or by choosing “Delete App” on iOS. To remove an operating-system backup copy as well, separately manage the device backup in your Google or Apple account. See Data and account deletion.
To request access, correction, deletion, or restriction of support records, email admin@kcrew.co.kr. We may verify the minimum information needed to avoid affecting another person’s records.
7. Children
The current app does not collect birth dates or provide online accounts. If a future feature directly collects personal information from a child who requires parental consent, we will implement age and consent controls before release.
8. Safeguards
We use least privilege, access control, encrypted transport, and operational-log review. Future purchase identifiers will be verified server-side, and raw purchase tokens will not be placed in public logs or QA evidence.
9. Controller and contact
KCREW Co., Ltd.
Representative: Seong Joong Kang
Business registration no. 575-81-03607
Mail-order business report: 2026-Goyang Ilsandong-1535 (Goyang-si Ilsandong-gu Office)
903, 340-11 Hosu-ro, Ilsandong-gu, Goyang-si, Gyeonggi-do, Republic of Korea
Privacy contact: KCREW Customer Support
admin@kcrew.co.kr
+82-31-8076-1111
10. Changes
We will update this page and relevant in-app and store disclosures before material processing or service changes take effect. Material changes will be announced through a reasonable channel in advance.